Return & Refund Policy – Alis Pro
At Alis Pro, customer satisfaction and product quality are our top priorities. We ensure strict quality checks before dispatch; however, if you face any issues, please review our return and refund policy below.
Eligibility for Returns
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Returns are accepted only in the following cases:
✔ Product received is damaged or defective
✔ Wrong product delivered
✔ Product is missing parts or accessories
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The issue must be reported within 48 hours of delivery.
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Requests made after this period may not be accepted.
Return Conditions
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Product must be unused, uninstalled, and in original packaging.
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All tags, manuals, and accessories must be intact.
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Proper unboxing video or clear images are required as proof for return requests.
Non-Returnable Items
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Used or installed products
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Products damaged due to misuse or improper handling
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Customized or special-order items
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Hygiene-sensitive medical disposables (if opened)
Return Process
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Contact our support team within 48 hours of delivery.
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Share order details along with images/videos of the issue.
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Our team will verify and approve the return request.
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Once approved, pickup will be arranged or return instructions will be provided.
Refund Policy
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Refunds will be processed only after inspection of the returned product.
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Approved refunds will be credited within 5–7 business days to the original payment method.
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In case of Cash on Delivery (COD) orders, refund will be processed via bank transfer.
